If you have a concern about your order, please contact us with your order reference, a description of the issue and relevant photographs. We will review the details and discuss the appropriate next steps.
Any return, exchange, repair, replacement or refund will depend on the circumstances, the agreed order terms and applicable consumer rights. Please contact us before returning any items.
Custom-made and personalised orders are produced to an agreed specification. Change-of-mind cancellation and return arrangements may differ from those for stock items. This does not affect any rights that apply if goods are faulty, not as described or otherwise do not meet applicable legal requirements.
Confirm your artwork, colours, measurements and size breakdown before production. See our Sizing Guide or contact us about your order.
Contact us if you believe an item differs from the confirmed order or has a manufacturing issue. Include your order reference, a description and relevant photographs so the details can be reviewed.
We will discuss the appropriate next steps based on the circumstances, the agreed order terms and applicable consumer rights. This page does not impose a fixed reporting deadline or promise a particular response time or automatic replacement.
For a size enquiry or exchange request, contact us with the item details and your required size. For non-customised stock items, any cancellation, return or exchange rights that apply to your purchase remain unaffected.
Where an additional exchange arrangement is offered, the item condition, process and any shipping responsibilities will be confirmed with you. There is no automatic commitment that EESAGO will pay replacement shipping; any applicable legal responsibilities still apply.
Email info@eesago.com with your order reference and the details of your concern.
Provide relevant photographs and any requested order information so the issue can be reviewed.
Contact us before returning an item. Where a return is arranged, the address, process and shipping responsibilities will be confirmed.
Any resolution and its process will be confirmed in line with the circumstances, agreed order terms and applicable consumer rights.
Where a refund is due or agreed, the amount, payment method and next steps will be confirmed in line with applicable requirements. Processing and bank or payment-provider posting times may vary; any statutory deadlines that apply remain unaffected.
For an order cancellation or change request, contact us with your order reference so the production status, agreed terms and any applicable rights can be reviewed.
This page provides general information about contacting EESAGO regarding an order issue. Order-specific arrangements are recorded in your quotation and order confirmation, subject to applicable law.
These terms do not affect any statutory rights that apply. Nothing on this page excludes rights or remedies that cannot lawfully be excluded.
Changes to this website do not retrospectively change the agreed terms of an existing order or any applicable rights.