We want you to be satisfied with your EESAGO order. We will always do our best to resolve any issue that arises. However, returns and exchanges are not guaranteed and are handled on a case-by-case basis, depending on the agreement reached at the time of business.
At EESAGO, we are committed to treating every customer fairly. We understand that issues can arise with any order, and we will always do our best to resolve them in a way that is reasonable for both parties.
However, it is important to understand that:
The majority of EESAGO orders are custom-made to your specifications — including team colours, logos, player names and numbers. Because these items are personalised and manufactured specifically for you, they are not guaranteed for return or exchange. However, if there is an issue with your order, please contact us — we will do our best to find a fair solution.
This applies to:
If you receive an item with a manufacturing defect — such as a faulty seam, printing error, incorrect colour, or wrong size compared to your confirmed order — we will do our best to resolve it. Where the issue is within our control, we will work with you to arrange a replacement or another fair resolution.
To report a defect:
Approved resolutions will be handled on a case-by-case basis in line with the agreement reached at the time of your order.
For non-customised (stock) items, we welcome size exchanges where possible and where it is within our control, subject to the following conditions:
We strongly recommend consulting our Sizing Guide before placing your order to minimise the need for exchanges.
Email info@eesago.com with your order number and reason for return.
We will review your request and, if approved, provide return instructions including the return address.
Pack the item securely and send it using a tracked courier. Keep your tracking number safe.
Once we receive and inspect the item, we will process your replacement or refund within 7 working days.
Where a refund is agreed, it will be issued to the original payment method used for the order. Please allow 5–10 working days for the refund to appear in your account, depending on your bank or payment provider.
Refunds are not guaranteed and are assessed on a case-by-case basis. They may be considered for:
Any refund is subject to the specific agreement reached at the time of business and the terms stated in your order confirmation.
The information provided on this page and across the EESAGO website is intended as a general guide only. It does not constitute a binding contract, a guarantee of returns or exchanges, or a legal commitment of any kind.
Returns, exchanges and refunds are not guaranteed. They are assessed on a case-by-case basis and depend entirely on the agreement reached between EESAGO and the client at the time of business. Any terms specific to your order — including whether returns or exchanges are offered — will be stated in your written quotation and order confirmation.
EESAGO will always do its best to resolve any issue fairly and reasonably where it is within our control. However, no information on this website should be interpreted as a promise, warranty or legal obligation unless it has been explicitly agreed in writing as part of your order.
By using this website and engaging in business with EESAGO, you acknowledge and agree that:
EESAGO reserves the right to:
The only terms that bind EESAGO and the client are those expressly agreed in writing at the time of business. No statement on this website overrides or amends any such written agreement.