Privacy & Terms

Privacy Policy

Information We Collect

When you contact EESAGO or place an order, we may collect the following information:

• Your name and contact details (email address, phone number, postal address)
• Your organisation name (school, club or company)
• Order details including sport, quantity, sizes, colours and customisation requirements
• Payment information processed securely through third-party payment providers (PayPal, Stripe/payment links or wire transfer). EESAGO does not store your full card or bank details.
• Communication records including emails and messages sent to us
• Website usage data such as pages visited and approximate location, collected through standard website analytics

How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including production, shipping and delivery
• Communicate with you about your enquiry, order status and delivery updates
• Provide quotations and invoices
• Respond to your questions and provide customer support
• Improve our products, services and website

We do not sell, rent or share your personal information with third parties for marketing purposes.

Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases:

• Contract — to fulfil orders and provide the services you have requested.
• Legitimate interest — to respond to enquiries and provide customer support.
• Legal obligation — to maintain records for tax and accounting purposes.
• Consent — for any optional marketing communications, which you can opt out of at any time.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined above and to comply with legal obligations. Order records are typically retained for 7 years for tax and accounting purposes. You may request deletion of your data at any time, subject to legal retention requirements.

Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal exceptions)
• Object to or restrict the processing of your data
• Request transfer of your data to another provider
• Withdraw consent for any processing based on consent

To exercise any of these rights, please contact us at info@eesago.com. If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

Our website may use cookies to improve your browsing experience. Cookies are small files stored on your device. You can control or delete cookies through your browser settings. Disabling cookies may affect some features of the website.

Third-Party Services

We use the following third-party services that may process your data independently:

• FormSubmit — processes our contact and enquiry forms
• WhatsApp — for direct messaging via our WhatsApp links
• PayPal, Stripe/payment links and wire transfer — for processing payments
• Courier and postal services — for delivering your orders

Each of these services has its own privacy policy governing how they handle your data.

Terms & Conditions

Use of This Website

By accessing and using the EESAGO website, you agree to these terms and conditions. If you do not agree, please do not use the website.

• The content of this website is for general information and does not constitute a binding offer.
• Product images, colours and designs shown are illustrative and may vary from the final manufactured product.
• We reserve the right to update or modify the website content at any time without prior notice.
• You may not reproduce, copy or distribute content from this website without our written permission.

Orders and Quotations

• All orders are subject to a written quotation and order confirmation.
• Quotation validity, pricing, minimum order quantity, production and shipping timing, and payment terms are confirmed in your individual quotation and order agreement.
• Custom orders require approval of a digital mockup before production begins.
• Contact us if you need to cancel or change an order. What can be arranged depends on production status, the agreed terms and any applicable rights; any changes and costs must be confirmed.
• Payment terms will be specified in your quotation and order confirmation.

Intellectual Property

All content on this website — including the EESAGO logo, text, graphics, designs and code — is the property of EESAGO and is protected under UK copyright law. You may not use, reproduce or distribute any content without our prior written consent.

When you provide logos, designs or artwork for custom orders, you confirm that you own or have permission to use those designs. EESAGO accepts no responsibility for copyright or trademark infringement arising from client-supplied artwork.

Limitation of Liability

Any applicable responsibility or remedy is determined by the circumstances, agreed order terms and applicable law. Nothing in these terms excludes or limits rights or liabilities that cannot lawfully be excluded or limited.

Governing Law

These terms are governed by the laws of England and Wales, subject to any mandatory consumer protections and jurisdiction rights that apply to your purchase.