Privacy & Terms – EESAGO Sports Uniforms

Privacy Policy

Information We Collect

When you contact EESAGO or place an order, we may collect the following information:

Your name and contact details (email address, phone number, postal address)
Your organisation name (school, club or company)
Order details including sport, quantity, sizes, colours and customisation requirements
Payment information processed securely through third-party payment providers (PayPal or wire transfer). EESAGO does not store your full card or bank details.
Communication records including emails and messages sent to us
Website usage data such as pages visited and approximate location, collected through standard website analytics

How We Use Your Information

We use the information we collect to:

Process and fulfil your orders, including production, shipping and delivery
Communicate with you about your enquiry, order status and delivery updates
Provide quotations and invoices
Respond to your questions and provide customer support
Improve our products, services and website

We do not sell, rent or share your personal information with third parties for marketing purposes.

Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases:

Contract — to fulfil orders and provide the services you have requested.
Legitimate interest — to respond to enquiries and provide customer support.
Legal obligation — to maintain records for tax and accounting purposes.
Consent — for any optional marketing communications, which you can opt out of at any time.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined above and to comply with legal obligations. Order records are typically retained for 7 years for tax and accounting purposes. You may request deletion of your data at any time, subject to legal retention requirements.

Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data (subject to legal exceptions)
Object to or restrict the processing of your data
Request transfer of your data to another provider
Withdraw consent for any processing based on consent

To exercise any of these rights, please contact us at info@eesago.com. If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

Our website may use cookies to improve your browsing experience. Cookies are small files stored on your device. You can control or delete cookies through your browser settings. Disabling cookies may affect some features of the website.

Third-Party Services

We use the following third-party services that may process your data independently:

FormSubmit — processes our contact and enquiry forms
WhatsApp — for direct messaging via our WhatsApp links
PayPal and wire transfer — for processing payments
Courier and postal services — for delivering your orders

Each of these services has its own privacy policy governing how they handle your data.

Terms & Conditions

Use of This Website

By accessing and using the EESAGO website, you agree to these terms and conditions. If you do not agree, please do not use the website.

The content of this website is for general information and does not constitute a binding offer.
Product images, colours and designs shown are illustrative and may vary from the final manufactured product.
We reserve the right to update or modify the website content at any time without prior notice.
You may not reproduce, copy or distribute content from this website without our written permission.

Orders and Quotations

All orders are subject to a written quotation and order confirmation.
Prices quoted are valid for 30 days from the date of the quotation unless stated otherwise.
Custom orders require approval of a digital mockup before production begins.
Once production has commenced, orders cannot be cancelled or modified.
Payment terms will be specified in your quotation and order confirmation.

Intellectual Property

All content on this website — including the EESAGO logo, text, graphics, designs and code — is the property of EESAGO and is protected under UK copyright law. You may not use, reproduce or distribute any content without our prior written consent.

When you provide logos, designs or artwork for custom orders, you confirm that you own or have permission to use those designs. EESAGO accepts no responsibility for copyright or trademark infringement arising from client-supplied artwork.

Limitation of Liability

EESAGO shall not be liable for any indirect, incidental or consequential damages arising from the use of this website or the purchase of products. Our total liability for any claim shall not exceed the value of the items purchased in the relevant order.

Governing Law

These terms and conditions are governed by the laws of England and Wales. Any disputes arising from the use of this website or the purchase of products shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Disclaimer

The information provided on this website is for general informational purposes only. While EESAGO makes every effort to keep information accurate and up to date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability or availability of the website or the information contained on it.

Any reliance you place on such information is strictly at your own risk. EESAGO shall not be liable for any loss or damage arising from the use of this website.

This privacy policy and these terms and conditions may be updated from time to time. The version applicable to your order is the one in effect at the time your order is confirmed. We encourage you to review this page periodically.